Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (434)990-0491.

1. What are the Hospital hours?
   Our hospital is open Monday to Friday from 8:00 am to 6:00 pm. On Saturdays we are open from 8:00 am until noon. The clinic is closed on Sunday.
2. Do I need to have an appointment?
   Yes, patients are seen by appointment.
3. What forms of payment do you accept?
   Cash, Check, Mastercard, Visa, American Express, and Care Credit all accepted. 
4. Can I make payments?
   Payment is required at the time of service. For clients seeking payments over time we direct you to apply for Care Credit. 
5. At what age can I have my pet spayed or neutered?
   Spaying can be done at approximately 6 months of age and we recommend it be done before your pet's first heat cycle. For Neutering we recommend waiting until most of your pet's growth is done (8-18 months depending on size) but if needed we can discuss neutering earlier. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
6. What is the pre-anesthetic blood screening?
   This is a blood test that is either run here in the clinic prior to surgery or drawn a couple of days earlier and sent to our outside laboratory. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
7. How long do the sutures stay in after my pet's surgery?
   Procedures involving sutures require them to be removed in 10-14 days following the surgery. We do also utilize dissolving sutures for some procedures and they don't need to be removed after surgery.
8. Is it a good idea to let my pet have at least one litter?
   No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
9. Do you board pets?
   No, we don't provide boarding for our clients. We have a list of area boarding options we can provide our pet owners or you can download a copy here.